Director, Strategic Planning & Engagement

Requisition Number: 162912

Position Title: Director, Product Management

External Description:

Director, Strategic Planning & Engagement

 

We are EA

 

Electronic Arts is more than you’ve ever realized. We’re more than a company, or a headline, or even a clever catchphrase – we’re a vibrant community of over 8,000 artists, storytellers and technologists working toward a shared vision: to inspire and unite through play.

 

While headquartered in Redwood City, EA's platform engineering, game development, and publishing operations take place in a network of locations, stretching from Shanghai to Stockholm, Melbourne to Vancouver. No matter which of our studio locations you join, you’ll feel the excitement and support of EA’s global brand, while immersing yourself in a culture that inspires you to grow, take risks and dream big. Our unique studios create amazingly creative and fun games - engaging puzzles, adrenaline filled warfare, galaxy spanning adventures, high speed racing, and sports so realistic you can practically feel the grass under your feet. 

 

This is an especially great time for the videogame industry which has a vibrant community of connected players around the globe playing on more devices than ever before. EA is transforming toward a digital future both in the games and services we create and how we connect and engage with our players. 

Since its founding in 1982, EA has helped shape the way millions players consume and enjoy interactive entertainment. No other company compares to EA’s broad portfolio of amazing games and services across multiple platforms to players around the world. It is an exciting era for our industry, and an exciting time to join the team at EA! 

 

The Challenge Ahead: 

 

EA’s Digital Platform (EADP) organization drives essential technology decisions and investments for EA on a global basis, across all divisions and studio teams. Technology and engineering leadership at EA is important to making the industry’s best games and services and the EADP team is leading the way to providing cross-platform infrastructure to keep our consumers connected with our games anytime, anywhere with anyone. 

 

What a Director, Strategic Planning & Engagement does at EA: 

As a Director, Strategic Planning & Engagement you will create strategic product roadmaps and work with our most senior leaders in studios and marketing to bring new capabilities that enable an incredible player journey to the millions of EA players. Also the Director, Strategic Planning & Engagement will:

 

Customer (Studio) Engagement:

 

o Guide the studio teams in identifying and adopting the right features in the platform

o Promote EA Platform product with customers and represent customers’ needs to the platform teams

o Communicate feature and platform development plans with customer teams

o Act as the EADP resident expert and representative of the customer’s business to the platform team

o Drive monthly/quarterly CTO meeting with customer executive and team

o Act as a senior escalation point for customer issues

o Drive Studio/EADP workshops

o Accountable for the health of the engagement new features for a game studio and delivery of platform services to meet customer needs and timelines

o Understand customer needs to develop new/changed platform product needs

o Advise customer in using platform products and develop stop-gap measures

o Understand the long-term needs of the customer and align EADP roadmap

 

Product Management

 

o Help EADP leadership team develop Platform and Product vision documentation

o Identify, document and prioritize customer needs as new products and features

o Work with Product Leads to develop product features and solutions to meet customer needs

o Help develop, review and edit product evangelization materials as needed

o Help develop quarterly development plans

o Drive and develop pan-EADP product solutions to best meet customers’ needs

 

Product Operations

 

o Have deep knowledge of current and future platform products to be able to support and consult solutions to customer needs

o Identify product deliverable considerations and ensure that products and/or services are delivered on time

o Facilitate and shape communication between Domains and Customers in case of major issue/outage and product release

 

The next great EA Director, Strategic Planning & Engagement needs: 

• Minimum 7 years product management or related experience
• Demonstrated product management leadership
• Deep understanding on large scale platform capabilities and enough technical depth across these capabilities to assess risk and deliver cutting edge solutions.
• Strong communication skills with the ability to interact at all levels of management
• Experience with HD and mobile gaming industry, development, platforms, and ecosystems
• Experience leading cross-functional teams and partner across complex organizations

 

Education 

• Bachelor’s Degree in Engineering or Computers Science
• Masters is preferred 

 

What’s in it for you? Glad you asked! 

 

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer great compensation packages and a culture that's powered by creativity and individuality.

 

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Community / Marketing Title: Director, Strategic Planning & Engagement

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 23

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.