Senior Implementation Project Manager

Requisition Number: 163169

Position Title: Senior Project Manager

External Description:

Senior Implementation Project Manager

Worldwide Customer Experience (WWCE) Organization

#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!

Responsibilities:

• creation and management of an implementation project plan, that resides within the master project plan, to ensure implementation tasks stay on track
• identification of teams that need to participate in a specific implementation effort
• creation and management of required tasks and teams that have responsibilities in the implementation of an effort 
• identify and escalate to product line when teams are not meeting commitments for delivery
• reporting implementation plan and status to project planning lead
• executing the operational readiness plan
• executing and follows-up on product line retrospectives
• supporting initiatives associated with a larger overall product line within workstreams
• managing weekly stakeholders call and tasks under the assigned (individual) product line 
• managing issues and risks related to the operational readiness
• helping to close the gap between the current operating model and the future operating model
• requesting resources from the Resource Manager or working with the Resource Manager in allocating the resources needed to complete the work
• working closely with the Release Manager and Sr. Project Managers

Qualifications:

• 2 years as a project manager or 4 years as a project coordinator
• bachelor’s degree or Six Sigma qualification
• working with multiple teams in a matrix environment
• Agile and Waterfall methodologies
• experience with JIRA, Confluence, Google/G-drive, and project management (PPM) software such as Planview
• experience with risk and issue tracking management
• excellent project management skills with the ability to balance multiple concurrent projects
• track record of planning and delivering cost effective results
• demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
• flexibility and adaptability to changing business models and organization structures
• be a confident communicator with excellent presentation, interpersonal, conflict resolution, and customer service skills
• professionalism in dealing with all levels of management and staff
• self-motivated, highly organized, and detail oriented
• gaming industry and customer support experience is a plus

City:

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Community / Marketing Title: Senior Implementation Project Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 10

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.