Senior Community Manager
We are Fatshark
We are a critically acclaimed Swedish game development studio located in Stockholm with about 190 experienced and skilled employees. We are most well-known for developing the Warhammer: Vermintide franchise, but have also helped develop a number of AAA titles and we launched the highly anticipated game Warhammer 40,000: Darktide.
We have grown quite a bit over the last few years and are almost two-hundred “Sharks” now, but we still embrace the same values that we started with. Come into our world, a world known for our crazy internally designed socks, hackweeks, and Friday afternoons for studio-wide “social play” time. It all adds up to an approachable, fun, passion-driven yet communal environment for us to work in.
The role
As a Community Manager, you are the face of our product(s) and our company. You are what connects our development efforts - and our games - with our fans and players worldwide.
You often keep one foot in the community and another within our development team, ensuring we meet our players' needs with the product(s) we build. You are also a critical part of the marketing team, helping drive communications and manage community events and marketing campaigns. You are Fatsharks’ eyes and ears and report back to key stakeholders to help them keep track of community sentiment, qualitative and quantitative feedback, fun comments, and sometimes hard truths.
You are someone who wakes up every day thinking about how best to engage with our player community. You are a clear communicator and excited about the chance to grow and develop a healthy base of Warhammer and gaming fans that rivals the biggest IPs.
It isn’t always easy making games, though, and it also means that you are adaptable, especially in live service, where things come fast and often keep you on your toes.
What we offer
Here at Fatshark, we do what we love most: design high-profile games for PCs and consoles. We offer you:
A playful, friendly and inclusive workplace
Hands-on production environment with an emphasis on cooperative/multiplayer games
Opportunities for personal growth with varied projects, experienced co-workers and recurring hack weeks
Regulated flex time and paid overtime
Occupational pension
Health benefits and health check ups
Bonus program
Office located in central Stockholm
What you'll do
Help drive and develop the community strategy - communication planning, schedule, and the creation of activities
Manage community KPIs and drive positive effects on the community
Work with the production team to solicit/curate community feedback on pre-release content as part of a community test environment - be the voice of players/community
Collaborate with marketing creative and production teams to deliver community assets such as screenshots, videos, etc
Act as a public face for the game in the community. Specifically, this means streaming our titles regularly and creating content that helps engage our players, be that on social media (incl. TikTok) or Discord, Steam-Forum et al
Maintain consistent presence in discussion forums to understand the state of the community and what they need
Build and maintain relationships with key community influencers
Create player-facing resources and content such as guides, videos, and FAQs to help enhance and deepen the player experience
Host, organize, and coordinate weekly events with community and dev teams
Required qualifications
4+ years of professional experience in community management or similar experience
Experience with streaming
Good knowledge of community sentiment tools
A clear understanding of social media and influencers/content creators
Strong organizational skills and time management skills
Excellent English communication skills, both written and verbal
Deep knowledge of the community and a passion for gaming
Video editing/media creation skills
Bonus qualifications
Good knowledge of the Warhammer Franchise and the 40K universe
Experience working with content creators/influencers/streamers
Experience with project management tools such as ClickUp, Asana, Confluence, etc
Experience with engaging a live game (Game as a Service) Community
Application details
We are following the policy of working 4 days in the office per week, with 1 day option to work from home. The onboarding is being done fully in the office.
We look forward to reviewing applications and we will be interviewing candidates continuously until the position has been filled.
Location: Stockholm
Start: ASAP 2024
Form of Employment: permanent, full-time
- Team
- Marketing & PR
- Role
- CM
- Locations
- Stockholm
- Employment type
- Full-time
Stockholm
Why Fatshark?
-
Building worlds
Hands-on production environment with an emphasis on cooperative and multiplayer games -
Great atmosphere
A fun, friendly and inclusive work environment -
Keep on growing
Opportunities for personal growth with varied projects, experienced co-workers and recurring hack weeks -
Work-life balance
Regulated flex time, paid overtime and minimum crunch policy -
Hack Weeks
At the end of each quarter, we have a week dedicated to hack projects. Kick off the day with a team breakfast, deep dive into learning something new and team up with colleagues to realize that bizarre game feature -
Additional Benefits
We offer occupational pension, a generous bonus policy, annual health checkups & healthcare allowance and more
Who are we?
When we put Fatshark to sea in 2007, we wanted to create a place where talented people would come together and create awesome games. We did, and Fatshark is today a studio and publisher where great ideas spawn and reach the hands of countless players.
Equally important to us, we’ve never lost the joy that goes into creating great games. Over the years, we have created a habitat in which all kinds of fatsharks can thrive.
Cooperation is key
At Fatshark, we develop and publish cooperative games, where people come together to have fun and solve problems together. In a Fatshark game, you are given the freedom to succeed or fail trying as a group. And that's exactly the way we like it. Through teamwork in our games and in our studio, 1+1=3.
About Fatshark
We are a Swedish game development studio located in Södermalm, Stockholm. With about 180 experienced and skilled employees we are developing and publishing titles for both consoles and PC. We are well-known for releasing the critically acclaimed title Warhammer: Vermintide 2 and our recent game Warhammer 40,000: Darktide.
Senior Community Manager
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