PLAY, GROW and WIN
To be a part of Virtuos means to be a creator and aim at excellence.
At Virtuos, we harness the latest technologies to make video games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.
Virtuosi are a team of experts – people who have come together to share their mutual passion for producing high-quality games. People who share the same enthusiasm in exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.
As a group, Virtuos has become a recognized leader in its field, has been growing faster than its peers have in recent years, and is pursuing an aggressive global expansion strategy. To this end, we are seeking an experienced 客户成功经理/External Lead Artist who can join our team and help pave the way towards our new goals.
- 作为新客户接洽和合作后的联系人
- 了解并记录客户的需求、质量和对提供的整体服务的期望
- 确保维塔士的其他团队了解客户成果并提供所需的解决方案
- 定期更新客户的反馈：代表客户的声音为每个阶段更新内容
- 确保客户准备好与维塔士接洽，充当本地支持来管理和解决生产问题；根据需要去现场办公
- 与客户经理携手合作，帮助确定与客户服务的更多商机
- 衡量客户与维塔士的互动程度，并向其他团队提供有关服务改进的反馈
- 为客户提供建议，以确保他们充分利用维塔士的能力，以帮助我们发展业务
- Serve as the supporting contact for the onboarding of new clients and the post-kick-off support.
- Understand and document clients’ needs, quality, and overall service expectations to be provided.
- Ensure that other teams at Virtuos understand client outcomes and deliver the required solutions.
- Regularly update on client’s feedback: represent the voice of the customer to provide input into every phase.
- Make sure that client is ready to engage with Virtuos, act as a local escalation point to manage and resolve production issues; go on-site as needed.
- Help identify further business opportunities for services with the client, working hand in hand with account managers.
- Gauge client’s level of engagement with Virtuos and provide feedback to the other teams regarding service improvements.
- Provide insights to clients to ensure that they get the most out of Virtuos capabilities with the aim of helping grow our business
- 5 年以上游戏行业经验。 有 B2B、第三方工作经验者优先
- 具有相关游戏开发岗位的丰富经验，包括美术总监、美术组长、资深美术师
- 能够与内部和外部合作伙伴合作
- 深入了解 3D 软件（Maya、Zbrush 等）
- 有游戏引擎相关工作经验，能够将 3D 模型导入到引擎中（虚幻引擎经验优先）
- 较强的沟通和人际交往能力
- 普通话和英语熟练（书面和口头）
- 愿意出差工作
- 对游戏制作和游戏充满热情
- 5+ years of experience in video game industry. An experience in B2B, middleware companies is a plus
- Proven experience in related game development roles including Art Director, Lead Artist, Sr Artist
- Ability to work with direct and external partners
- Strong understanding of 3D software (Maya, Zbrush, etc)
- Experience working within a game engine and implementing 3D work into engine (Unreal is a plus)
- Strong communication and interpersonal skills
- Mandarin and English (both written and spoken) proficiency
- Willing to travel for work
- Passion for making and playing games